1. How will my Scot Box be packaged?
We aim to limit our impact on the environment as much as possible, therefore, the contents of each box will be placed inside ONE postal box as seen in the product pictures. A shipping sticker will be placed on top, our logo and a fragile sticker. It does not come in a 'physical hamper' or an extra box. However, your contents will be handled and placed with the utmost care and be wrapped in blue tissue paper, with a gift note placed in the box (if you provided one). Additional padding/packing is included if required. What a 'belter' of a gift to receive if your recipient is living away from home!
2. I want to send The Scot Box to myself and then give to my friend as a gift. Will this work?
We recommend that you let us and our delivery partners do all the hard work and send directly to your recipient. The contents of each box will be placed inside ONE postal box as seen in the product pictures. A shipping sticker will be placed on top, our logo and a fragile sticker and taped for a secure transit. It does not come in a 'physical hamper' or extra an box. Our box aims to be a gift in the mail, therefore purchasing yourself and gifting forward to your recipient isn't recommended. However if you are content with this description, then of course, you can send to yourself.
3. How long will it take my order to be dispatched?
We aim to dispatch boxes with in 2 working days, however during busy periods i.e. Christmas, this can take up to 4 working days. We also heavily depend on the efficiency of our suppliers, therefore some delays may happen which our out with our control.
4. How long does delivery take?
We deliver internationally with our shipping partners DHL and within the UK with Royal Mail. Please see our wider Terms & Conditions relating to shipping here. We can ship to exotic places also so please get in touch with us if you are shipping somewhere remote and we will see what we can do.
Free UK Standard Shipping:
Royal Mail 2nd Class signed for service - 2-4 working days.
DHL Delivery times:
UK: 1-2 working days
EU: 1-4 working days
US: 1-4 working days
Canada: 6-7 working days
Australia: Allow 10 days
New Zealand: Allow 12 days
5. Which countries impose taxes or duties on shipments?
The majority of countries do not charge duties on shipments, however in some cases, taxes are charged on arrival into the country and charges vary. Unfortunately, The Scot Box or DHL or relevant delivery partners do not have any control or influence and any duties imposed are at the complete discretion of the relevant Customs Authority. If you are concerned about either being charged duties or have been charged duties, feel free to get in touch and we can advise and assist you, however, any duties or charges are not the responsibility of The Scot Box.
**DELIVERIES TO EUROPEAN COUNTRIES**
We ensure that we will provide the essential paperwork and pay the relevant fees on our end, in order for your Scot Box to be delivered. However, we cannot completely erase the possibility that the recipient will be charged VAT on their parcel. Each country has slightly different rules and VAT charges and the rate at which parcels are charged VAT is random.
Please find a list of countries which may charge duties and taxes / VAT:
Brazil (Duties will be imposed at customs. We will require the recipients CNPJ/CPF Tax ID).
Canada (A popular destination, in a small amount of cases, duties have been imposed though the application of duties seems to be random.)
Mexico (Duties are likely to be imposed at customs).
6. How much will shipping cost?
Our international shipping partner is DHL which is an express shipping service with tracking facilities throughout the transit of your box. Our UK standard delivery partner is Royal Mail and the free shipping option is Second Class Signed for which has limited tracking information. With this option, your tracking number will show when it is in the hands of Royal Mail and then will update when it has been delivered. All shipping costs are set by our shipping partners and The Scot Box has no control over the cost of Shipping.
Cost of Shipping:
Standard Shipping: Free
Signed For 1st Class £6.50 (1-2 days)
DHL Express - On Demand Delivery £8.50 (1-2 days)
USA (1-4 days)
Parcels under 2kg (Smaller boxes):
DHL Express - On Demand Delivery £19.00
Over 2kg (The Big Belter)
DHL Express - On Demand Delivery £22.00
Rest of World
All parcels are shipped with DHL Express - On Demand Delivery £25
Remote Islands: (Think Bermuda, Fiji etc)
All parcels are shipped with DHL Express - On Demand Delivery £35
7. What if the recipient is not there when the delivery arrives?
Please provide a local contact number rather than a UK number where possible! Our delivery partners will make every effort to get every package to the specified destination safely and on time. If the recipient is not at the address when the package arrives, the courier will leave a note and may try again within the next 2-3 days. If delivery attempts have been unsuccessful, notification will be left at the residence and it will then be up to the recipient to contact the delivery company to arrange collection or re-delivery.
8. Can I place my order over the phone?
No, unfortunately at present we do not have the facilities in our warehouse to process payment over the phone, however if you are having issues with the website, please do not hesitate to contact us at email@example.com and we will do our utmost best to assist you.
9. There is an issue with my delivery, what do I do?
The best 1st step is to contact either DHL or Royal Mail with your tracking number and they can usually sort any issues very efficiently. Contacting The Scot Box first may slow down any processes. However, if you are having further issues, do not hesitate to get in touch with us on firstname.lastname@example.org and we will assist you.
10. My address is a PO Box, can I send a parcel with the Scot Box?
DHL do not deliver to PO Boxes, inputting a PO Box may cause your order to be rejected and refunded. In some cases we may be able to ship via Royal Mail to PO boxes. Please get in touch with us email@example.com before placing an order.